Our purchase process is very easy: simply browse the products via the menu, select an item that you wish to purchase, and click “Add to Basket”. To complete the purchase, click on the shopping cart icon on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping address and payment method.

You can also search for a specific item by clicking on the search icon and entering a keyword.

No, it is not required to create an account to place an order on our website. However, by registering with us, you will enjoy the following benefits:
• Manage your account details, order history, email preferences and see your order status.
• Save your address and card details for faster shopping
• Create a Wish List of your favourite products

We accept payments via credit card, debit card and PayPal. When selecting PayPal at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will return to our website for your order confirmation.

All transactions on our website will be carried out in Pounds Sterling (GBP).

All orders are shipped from the United Kingdom (UK).
• UK Orders: All UK orders are VAT inclusive.
• International Orders: There may be locally imposed customs charges and import duties. These charges must be paid by the recipient of the parcel (this applies to both retail and wholesale customers). Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from one country to another.

You will receive a shipment notification email once your order is dispatched to your delivery address. If you are having trouble tracking your order, please email us at help@theriderteam.com.

We only ship during business days. Any orders placed after 2:00pm on a business day will ship the next business day. Any orders placed on Friday after 2:00pm UK time or over the weekend will ship out on Monday.

We aim to fulfill our orders within 1 business day. If your order has not been processed for dispatch then it is possible to amend or cancel the order. Please contact us immediately via the customer service contact form or email us at help@theriderteam.com.
If your order has already been processed for dispatch then please follow our returns/exchange guidelines.

• UK Orders: Standard delivery (2-3 business days) costs £5. Express delivery (1-2 business days) costs £7.
• International Orders: £18 per item.

We ship our products worldwide by using appropriate couriers depending upon the destination country. The delivery times for international parcels vary depending upon the destination country.

We aim to use the best value and most reliable courier operators to optimally deliver your goods to you. In the UK, most of our orders are shipped via Royal Mail. However, whenever appropriate, we may use a different courier to deliver goods.

• UK Orders: It depends on the delivery service chosen by the customer. Express delivery takes 1-2 business days whereas standard delivery takes 2-3 business days.
• International Orders: International delivery times vary depending upon the destination country.

Once your order has been shipped, you will receive an email confirmation of your order, with shipping details and a tracking number. Please use this information to track your parcel. If you are having trouble tracking your order, please email us at help@theriderteam.com.

If you believe your item was damaged while in transit, please contact us within 5 business days of delivery and we will work with you to resolve the issue. We will advise you to take a photo of the original packaging so we may follow up with our courier if needed.

• You may return or exchange new unused items within 14 days of delivery. The returned item must be in original packaging with tags, unused and fully resalable condition.
• We’ll pay the return shipping costs ONLY if the return is a result of our error (incorrect item, faulty item, etc.)
• You should expect to receive your refund within 5 business days of us receiving the returned item.

• Take note of your order number and the condition of the item.
• Simply email us and give us the order number and which items are you returning.
• We will notify you of the return instructions including the return address.
• Please post the item to us at the provided address. When we receive it, we will process your refund with 5 business days.
• If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.
• Until we receive the item/s back, it is your responsibility. We will not be held responsible for shipping complications or delays.
• [Important] If goods are being returned from non-EU countries, then the package and any documentation must be marked: Failed Sale / Returned Goods / No UK Duty or VAT Payable. We are not able to accept returns where we are asked to pay any custom charges/import duties/VAT.

You must notify us within 14 days of receipt of your order if you would like to return or exchange. Any returns outside this timeframe may be accepted at our discretion and may only be refunded as a store credit.

• To cancel an order, please contact us as soon as possible.
• If your order has not been shipped, we will cancel your order and immediately refund your payment.
• If your order has been shipped, please start the returns process once you receive the goods.

• We accept exchanges of unused items only.
• Please email us and give us the order number and which items are you exchanging.
• We will notify you of the return instructions including the return address.
• Please post the item to us at the provided address. Kindly include a short note in the parcel mentioning your order number and size/colour required in exchange.
• We will post you the exchange within 5 business days of receiving the original item.
• UK customers: there is a re-delivery charge of either £5 (Royal Mail 2nd Class) or £7 (Royal Mail 1st Class).
• International customers: there is a re-delivery charge of £18.